What are your office hours?
Patients are seen for office appointments from 8:00 am to 4:30 pm Monday through Friday, excluding major holidays.

How do I make an appointment?
You may call the office at 703-527-1400 between 9:00 am and 4:30 pm to schedule an appointment, to leave questions for the nurse or doctor, to request prescription refills, or to address any billing, insurance or payment issues.

How can I reach the office after hours for emergencies?
After hours, a physician is always on call for patient emergencies. Call the HeartCare main number at 703-527-1400. The answering service will take your message and promptly contact the physician on call. If you leave a message with the answering service, we remind you to leave your phone line free so that the physician can contact you.

Please note that medication refill and scheduling calls should be made during the normal business hours of 9:00 am to 4:30 pm.

Where is the HeartCare office and is there parking?
The HeartCare office is conveniently located adjacent to the Virginia Hospital Center at 1715 N. George Mason Drive in Arlington. Paid parking is available in the garage adjacent to the physician office building at 1715 N. George Mason Drive.

Directions from the East or West:
Take I-66 to Exit 70 – Glebe Road. Turn onto Glebe Road heading North (which is the first traffic light) and proceed to the traffic light at 16th Street. Turn left onto 16th Street. Proceed on 16th past the Virginia Hospital Center Entrance to the intersection of 16th and George Mason Drive. Turn right onto George Mason Drive. Proceed until the sign on the right just past the hospital directs you to 1715 N. George Mason Drive and the Green Parking Area.

What if I need to cancel or change an appointment?
The HeartCare schedule is very full. Patients who need to change or cancel an appointment should call the office a minimum of 24 hours in advance of their scheduled appointment. In view of impact on staff and patient scheduling, the office does charge for missed appointments that are not cancelled 24 hours in advance, except in urgent situations. We appreciate your cooperation with this policy and will make effort to help you reschedule according to your needs.

Which insurance plans does HeartCare participate in?
HeartCare accepts Medicare Assignment and participates in an expansive list of insurance plans. When you call the office for information about an appointment, please ask if your plan is one we participate in and the receptionist will assist you.
Even if HeartCare is not a participating provider with your plan, you can still use the Point of Service (POS) option in your plan, and HeartCare will accept whatever your plan requires a POS provider to accept.

Which hospitals are HeartCare physicians affiliated with?
Virginia Hospital Center (formerly Arlington Hospital) located at George Mason Drive and 16th Street in Arlington, within _ mile of Lee Highway and 1 mile from I-66 at Ballston. Virginia Hospital center is a 350 bed private, not-for-profit facility affiliated with Georgetown University Hospital.

Inova Fairfax Hospital located on Gallows Road just off I-495. Inova Fairfax is a 650 bed not-for-profit facility also affiliated with Georgetown University Hospital.

Both of the above hospitals offer premier cardiovascular facilities, with recently expanded cardiovascular service areas.

How does HeartCare protect the privacy of my health information, and how long are my records maintained?

Please go to the HeartCare Home Page to link to and read our Notice of Privacy Practices (NPP). The Notice describes in some detail how we protect patient privacy consistent with the law, including HIPAA.

Please also feel free to ask for a hard copy of our NPP when you come for your appointment.

We maintain patient records in compliance with regulations of the Virginia Board of Medicine which require that your health records be maintained for a minimum of 6 years from the last date of patient encounter.

May I pre-register for my appointment on-line?

Although we do not make appointments and handle registration by email, registration  forms are provided for your convenience under the Appointment Form tab on our home page.

We encourage you to download and complete the forms in advance to bring with you at the time of your appointment to make your check-in efficient and comfortable.
You will see that the registration form asks for demographic and insurance information.
If you are an established patient, it is not necessary to complete the registration form for each visit. But a section on the second page asks you to complete an annual insurance verification.